Get help transferring to a new phone over video
HelpingHands connects you with a patient helper over a live 10, 20, or 30-minute video call. Point a camera at your old phone and your new one, and a helper walks you through moving your photos, contacts, messages and apps across — including from iPhone to Android or the other way round — so nothing gets left behind.
When help moving to a new phone is useful
You've got a new phone and want your photos, contacts, messages and apps on it without losing years of memories. Especially handy if you're not very techy, if you're switching between iPhone and Android, or if the built-in transfer stalled halfway and you're not sure what actually came across.
What you can show and ask on the call
Hold up both phones, or a second device pointed at them, and a helper guides you: "Is my backup finished before I wipe the old one?" "How do my WhatsApp chats come across?" "Did all my photos actually transfer?" "How do I sign in to my accounts on the new one?" You check, together, that everything arrived before you let the old phone go.
What HelpingHands does and does not do
It does: guide you through backups, the transfer tools, signing into accounts, and confirming your photos, contacts and messages made it across. It does not: send someone to your home, take remote control of your phone, or recover data from a phone that's already been wiped or is broken — so always keep the old one until you've checked.
How pricing works
You book a session by length — 10, 20, or 30 minutes — and see the price before you confirm. A move to a new phone often fits in one focused call, and there's no call-out fee because nobody travels to you.
How to book a helper
Download HelpingHands, say which phones you're moving between — iPhone or Android — and what you want to bring across, and pick a helper from the tech-support category. You'll be connected on a video call and can set up the new phone together, step by step.
Frequently asked questions
- Can someone help me set up a new phone over video?
- Yes. A helper watches both phones on camera and guides you step by step through moving your photos, contacts, messages and apps — at a pace that suits you.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. A helper guides you over a live video call; you tap through the setup on your own phones.
- Can you help me move between iPhone and Android?
- Yes. Switching between iPhone and Android is one of the trickier moves, and a helper knows which tool to use and what transfers across and what doesn't.
- Will I lose my photos or messages?
- Not if you check first. A helper makes sure your backup is complete and confirms everything arrived on the new phone before you wipe or hand back the old one.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.