Get tech support online
HelpingHands connects you with a patient, tech-savvy helper over a live 10, 20, or 30-minute video call. Point your camera at the screen, phone, router, or printer that's misbehaving and a helper talks you through it in real time — whether it's a laptop that crawls, a Wi-Fi drop-out, or that one setting you simply cannot find.
Who online tech support helps
Anyone stuck on something a screen or device can show: a new laptop that won't connect, a printer that's offline, an email account that keeps asking for a password, or software that won't update. It's especially useful if you're less confident with technology, or helping an older parent who'd rather have a calm human explain things than dig through a support forum. A helper goes at your pace and never makes you feel silly for asking.
What you can sort out on a video call
Speeding up a slow computer, setting up or fixing Wi-Fi, getting a printer talking to your laptop again, installing or updating software, moving photos off a full phone, setting up a new device, or just finding the setting you've been hunting for. If you can point a camera at it, a helper can guide you.
What HelpingHands does and does not do
It does: give you live, guided help so you can fix the problem yourself and understand what happened. It does not: send a technician to your home, take remote control of your device, or handle hardware repairs that need opening the machine or a workshop.
How pricing works
You book a session by length — 10, 20, or 30 minutes — and see the price before you confirm. No call-out fee, because nobody drives out to you. You only pay for the time you actually need.
How to book a helper
Download HelpingHands, describe what's going wrong, and pick a helper from the tech-support category. You'll be connected on a video call where you can show the screen or device and get walked through the fix.
Frequently asked questions
- Can I really get tech support over a video call?
- Yes. A helper watches your screen or device on camera and guides you step by step in real time. For most everyday tech problems, seeing it is all a helper needs.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. Helpers guide you during a live video call; you do the tapping and clicking yourself.
- Is this suitable for someone who isn't good with technology?
- Absolutely. Helpers are used to explaining things simply and patiently, at whatever pace you need — it's a good fit for older or less tech-savvy users.
- What if my device needs a hardware repair?
- A helper will tell you honestly if it's a hardware fault that needs a repair shop. Video help is best for setup, software, and settings problems.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.