Fix your Wi-Fi problems over video
HelpingHands lets you show your Wi-Fi trouble to an experienced helper over a live 10, 20, or 30-minute video call. Point your camera at the router lights, the speed test on your phone, or the settings page you're lost in, and a helper talks you through getting a stable connection back — right then and there.
When online Wi-Fi help is useful
The connection keeps dropping, one room is a dead zone, speeds are far slower than you pay for, a new router won't set up, or an extender won't pair. Also handy when you've just moved, changed provider, or swapped a router and nothing quite works yet.
What you can sort out on a video call
Reading your router's lights to spot the problem, positioning it for better coverage, setting up or resetting the network, changing the network name and password, splitting or merging the 2.4 and 5 GHz bands, getting an extender or mesh point to pair, and running a speed test together to see what's really going on.
What HelpingHands does and does not do
It does: help you diagnose and fix Wi-Fi problems yourself, and understand whether it's your setup or your provider. It does not: send an engineer to your home, take remote control of your router, or replace a line fault repair that your internet provider has to carry out.
How pricing works
You book a session by length — 10, 20, or 30 minutes — and see the price before you confirm. No call-out fee, because nobody drives out to you. A quick fix often fits in the shortest session.
How to book a helper
Download HelpingHands, describe the Wi-Fi problem, and pick a helper from the tech-support category. You'll be connected on a video call where you can show the router and settings and get guided to a stable connection.
Frequently asked questions
- Can someone fix my Wi-Fi over a video call?
- Yes. A helper watches your router and settings on camera and guides you through the fix in real time — from drop-outs and dead zones to changing your network password.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. Helpers guide you during a live video call; you do the plugging in and clicking yourself.
- What if the problem is with my internet provider?
- A helper will help you work out whether it's your setup or a line fault. If it's the provider, they'll tell you what to report so you can get it fixed.
- I don't know my router settings — can you still help?
- Yes. A helper will guide you to the right settings page step by step, so you don't need to know your way around it beforehand.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.