Get computer help online
HelpingHands connects you with a patient helper over a live 10, 20, or 30-minute video call. Point your camera at the screen — or a second device at it — and a helper talks you through a sluggish PC or Mac, a printer that won't print, an email account that won't set up, or the update that keeps failing.
When online computer help is useful
A laptop that's crawling, a printer stuck offline, email that won't connect, an update that keeps failing, a backup you're not sure is running, or a program you can't get installed. Great too when you just need someone to confirm you're clicking the right thing before you commit.
What you can sort out on a video call
Speeding up a slow computer by clearing out what's dragging it down, installing or updating software, getting a printer connected and printing, setting up email on a new device, checking your backups are actually working, and finding that buried setting you've spent twenty minutes hunting for.
What HelpingHands does and does not do
It does: give you live, guided help so you can fix the problem yourself and understand it. It does not: send a technician to your home, take remote control of your computer, or carry out hardware repairs like a failing drive or a cracked screen that need a workshop.
How pricing works
You book a session by length — 10, 20, or 30 minutes — and see the price before you confirm. No call-out fee, because nobody drives out to you. You only pay for the time you need.
How to book a helper
Download HelpingHands, describe what your computer is doing, and pick a helper from the tech-support category. You'll be connected on a video call where you can show the screen and get walked through the fix.
Frequently asked questions
- Can I get computer help over a video call?
- Yes. A helper watches your screen on camera and guides you step by step in real time — whether it's a slow PC, a printer, email setup, or a stubborn update.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. Helpers guide you during a live video call; you do the clicking yourself.
- Will the helper take control of my computer?
- No. There's no remote takeover. You stay in control the whole time and the helper guides you by voice while watching your screen on camera.
- What if my computer has a hardware fault?
- A helper will tell you honestly if it's a hardware issue, like a failing drive, that needs a repair shop. Video help is best for software, setup, and settings.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.