Get help with your smartphone
HelpingHands connects you with a patient helper over a live 10, 20, or 30-minute video call. Show your phone to a second camera — or share what's on the screen — and a helper talks you through setting up a new handset, sorting a full storage, backing up your photos, or turning on the setting you need.
Who smartphone help is for
Anyone who wants a calm, patient walk-through rather than a forum full of jargon. It's especially good for older users or anyone less confident with a phone — setting up a first smartphone, or helping a parent get to grips with a new one, without anyone feeling rushed or talked down to.
What you can sort out on a video call
Setting up a brand-new phone and moving everything across, installing and organising apps, freeing up a phone that says storage is full, backing up and finding your photos, setting up email and messaging, and turning on accessibility settings like larger text, louder sound, or simpler screens.
What HelpingHands does and does not do
It does: give you live, guided help so you can set up and use your phone with confidence, at your own pace. It does not: send anyone to your home, take remote control of your phone, or carry out repairs like a cracked screen or a worn-out battery that need a repair shop.
How pricing works
You book a session by length — 10, 20, or 30 minutes — and see the price before you confirm. No call-out fee, because nobody comes to you. You only pay for the time you need.
How to book a helper
Download HelpingHands, describe what you'd like help with, and pick a helper from the tech-support category. You'll be connected on a video call where you can show your phone and get patiently walked through it.
Frequently asked questions
- Can I get help with my phone over a video call?
- Yes. A helper sees your phone on camera and guides you step by step in real time — from setting up a new handset to freeing up storage or finding your photos.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. Helpers guide you during a live video call; you tap through it yourself.
- Is this good for someone who finds phones confusing?
- Yes. Helpers are used to explaining phones simply and patiently, at whatever pace you need — it's a good fit for older or less confident users.
- What if my phone needs a repair?
- A helper will tell you honestly if it's a hardware problem, like a cracked screen or a dying battery, that needs a repair shop. Video help is best for setup, apps, and settings.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.