Talk to an electrician online
HelpingHands lets you speak with an experienced helper through a live 10, 20, or 30-minute video call. Point your phone at the fuse box, the socket that stopped working, or the breaker that keeps tripping, and they'll help you understand what's going on — and whether it's safe to sort out yourself.
When online electrical help is useful
A breaker that keeps tripping, a socket or light that suddenly went dead, a fuse box you don't understand, a new appliance that won't power on, or simply wanting to know whether a job is safe DIY before you touch anything. If you can show it on camera, a helper can help you make sense of it.
What you can ask during a video call
"Which breaker controls this room and why does it keep tripping?" "This socket is dead — what should I check first?" "Can you help me read this fuse box?" "Is replacing this light fitting safe for me to do, or do I need a pro?" You get clear answers from someone who works with this every day.
What HelpingHands does and does not do
It does: help you understand your fuse box, reset a tripped breaker safely, and work out what's wrong before you spend money. It does not: send an electrician to your home, or replace a certified professional for wiring, consumer-unit work, or anything that must be done to code by a qualified person. A helper always tells you when that line is crossed.
How pricing works
You book by session length — 10, 20, or 30 minutes — and see the price before you confirm. No call-out fee, because there is no call-out.
How to book a helper
Download HelpingHands, describe what's happening with your electrics, and choose a helper. You'll be connected on a video call where you can show the fuse box or socket and get guided through what to do next.
Frequently asked questions
- Can I get help from an electrician online?
- Yes. With HelpingHands you book a short video call with a helper who can guide you through electrical problems remotely, in real time — as long as it's safe to look at and doesn't need a certified pro on-site.
- Does HelpingHands send someone to my house?
- No. HelpingHands is video-only. Helpers guide you during a live video call.
- Is it safe to get electrical help over video?
- For diagnosis and simple, safe tasks like resetting a breaker or reading a fuse box, yes. A helper will stop you and recommend a certified electrician the moment a job crosses into unsafe or regulated work.
- What if the job needs a certified electrician?
- A helper will tell you honestly. Anything involving live wiring, the consumer unit, or work that legally requires a qualified professional gets flagged so you can call one in.
Get help in minutes
Download HelpingHands and book a short video call with a helper who can talk you through it.