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Community Guidelines & Moderation Policy

Reviews • conduct rules • suspension • notice-and-takedown

Effective: 20 April 2026 Version 1.6 Published by VDGT Consultancy BV

In plain terms — How we treat each other on HelpingHands

Welcome. You're here because you're looking for help or you want to give it — and that only works if we treat each other with respect. Here is what we expect from everyone, in plain language. The legal detail is in the numbered sections below.

  • Be kind and honest. Talk to others the way you'd want to be spoken to.
  • Helpers: stick to what you actually know. Don't pretend to be sure when you aren't — just say so.
  • Seekers: ask real questions. Don't use the app to pressure anyone or to get advice you've already received elsewhere.
  • No hate, no sexually explicit content, no scams. Any of these means an immediate suspension.
  • See something off? Use the Report button in the app or email [email protected]. We read every report.
  • Reviews are honest or they're not reviews. No paid reviews, no revenge reviews, no made-up experiences.
  • If things go wrong: first a warning, then a temporary suspension (1–30 days), and for serious or repeated breaches we remove the account.

The sections below set these rules out formally — reporting procedure, deadlines, legal grounds — for anyone who wants to read the letter of the rules.

1. Introduction

HelpingHands is built on trust. This policy describes the conduct rules, moderation procedures and user rights on the HelpingHands platform of VDGT Consultancy BV. Implementation of the Digital Services Act (Regulation (EU) 2022/2065).

2. Code of conduct

2.1 General

  • Respectful interaction; sessions in good faith; accurate content.

2.2 Specific to helpers

  • Advice only in competent categories; no unverified qualifications presented as certain; no sessions requiring a legally regulated profession without holding that qualification.

3. Prohibited content

3.1 Absolutely prohibited

  • Sexually explicit material, hate speech, illegal content (DSA), identity fraud, payment fraud.

3.2 Serious violations

  • Harassment, purchased reviews, misleading qualifications, direct payments outside the platform.

4. Review system

Only after a completed session by verified users. Factual, no personal attacks. Helpers may respond.

5. Moderation

5.1 Reports

Via the "Report" button in the app or via [email protected].

5.2 Procedure

  • Acknowledgement within 24h; assessment within 5 working days; decision with reasons; notification to user.

6. Measures

  • Warning → content removal → temporary suspension (1–30 days) → permanent removal.

For serious violations: immediate suspension possible.

7. Notice-and-takedown (DSA art. 16)

Report must include: identification of reporter, location, reason, good-faith declaration. Appeals within 14 days via [email protected]. Assessment by an independent team member.

8. Transparency reporting

VDGT Consultancy BV aims to provide transparency reporting in accordance with the Digital Services Act, to the extent the reporting obligations — which apply to very large online platforms above 45 million EU users — apply to the Platform.

9. Changes

VDGT Consultancy BV — [email protected]